Shipping & Returns

SHIPPING POLICY:

Free shipping on order over $74.99
All Express Orders Placed After 11 am, Will Begin Processing Next Business Day
(All express methods are business days not to be confused with weekends)
**WE DO NOT SHIP TO PO BOXES!!**
Please ensure to provide a physical address to avoid potential delays on your orders.
Canada Orders: Shipping Charge Does Not Reflect Any Customs Charges for Duties and Fees

 

RETURN POLICY:

Need to make a return?
You have 14 days from the date you received your order to make a return or exchange.
All items must be unused, unwashed and free of any pet hair.
Any items with embroidery or any type of alteration are FINAL SALE - no refunds or exchanges will be allowed. 

If your return does not meet all requirements, items will be sent back.
Please note we do not send free return/exchange labels unless our party was at fault.
Shipping fees are non-refundable.

 

RETURN INSTRUCIONS:

*READ RETURN POLICY BEFORE SHIPPING ITEMS BACK TO ENSURE YOUR ORDER IS ELIGIBLE FOR A RETURN OR EXCHANGE*

Write your order number on the outside of the package, this will be your Return Authorization Number.

Please include a note on packing slip stating if the item is being returned for REFUND or EXCHANGE.
If for an EXCHANGE include what you would like in place of it. If there is a price difference, one of our return dept. associates will contact you upon receiving the return.
Orders 30 days and older are not eligible for a refund only exchanges or store credit.

Ship to:
FR DEPOT RETURNS
714 CENTER ST
DEER PARK, TX 77536